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Delivery & Return

Last updated 09 July 2025


Free delivery in the UK (England, Scotland, Northern Ireland)

Royal Mail Tracked 48 / Royal Mail Signed For
Cut off time 15:30
Delivery within 2-3 working days
Trusted Seller

 

Extra delivery options

Royal Mail Tracked 24
Delivery timePrice inc. VAT
1 to 2 working days£2.70
Order & Collect in Southampton
Delivery timePrice inc. VAT
Ready in the same day£0.00

Questions & Answers

Countries we ship: United Kingdom
Help & support hub - Royal Mail

Order return procedure

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@otcdirect.plus to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

OTC Direct Plus
RMA no.
Royal Mail House, Terminus Terrace
SO14 3FD Southampton

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty one (21) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

  • Sale items are FINAL SALE and cannot be returned.     

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

info@otcdirect.plus

Safe and convenient payments with debit and credit cards

We use PayPal technology - this solution meets your expectations and ours because it can be trusted, which guarantees that the parties can trade fairly with each other.

Why order from OTC Direct Plus / Polish Health shop in the UK?

  • We ship the goods that are in stock
  • Free and fast shipping (48h)
  • Above-standard service
  • 30 days return policy
  • Hassle-free return