Free Delivery from £0
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Delivery & Return

Last updated 13 September 2022

Free delivery in the UK (England, Scotland, Northern Ireland)

Royal Mail 1st Class / Royal Mail 24
Cut off time 14:00
Delivery within 1-2 working days
Trusted Seller
Royal Mail Special Delivery by 1PM
Extra option for £8.29 incl. VAT


Dispatch to Europe

Royal Mail International Tracked
Parcel WeightPrice inc. VAT
0-0.10 kg£9.80
0.101-0.25 kg£9.90
0.251-0.50 kg£11.35
0.501-0.75 kg£12.35
0.751-1.00 kg£13.20
1.001-1.25 kg£13.60
1.251-1.50 kg£14.35
1.501-2.00 kg£14.75

Questions & Answers

Countries we ship: Ireland, France, Spain, Portugal, Germany, Holland, Belgium, Denmark, Norwey, Sweden, Switzerland, Italy, Austria, Czech Republic, Slovakia, Slovenia, Croatia, Estonia, Bulgaria, Lithuania
Royal Mail Article: I think my mail is lost - I haven't received my delivery yet

Order return procedure

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

OTC Direct Plus
RMA no.
Royal Mail House, Terminus Terrace
SO14 3FD Southampton

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty one (21) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

  • Sale items are FINAL SALE and cannot be returned.     


If you have any questions concerning our return policy, please contact us at:

Safe and convenient payments with debit and credit cards

We use PayPal technology - this solution meets your expectations and ours because it can be trusted, which guarantees that the parties can trade fairly with each other.

Why order from OTC Direct Plus / polish health shop in the UK?

  • Products are stored in a controlled atmosphere
  • We ship the goods that are in stock
  • Free and fast shipping (24h)
  • Above-standard service
  • 30 days return policy
  • Hassle-free return